Frequently asked questions

Find some answers here and don't hesitate to ask us anything!

Frequently asked questions

Find some answers here and don't hesitate to ask us anything!

What types of executives/professionals do you help?

CEOs, Directors, Senior Managers, Managers, Professionals. If you lead people or your work requires higher education followed by professional qualifications you are the kind of person I can help.

Why do you specialise in helping executives and professionals?

It is where most of my experience has been gained, and the audience for whom I write books.

How do I make contact?

By calling on telephone number: Telephone Number

When you call, please expect to leave a message, and you will be called back  when next available (most time is used helping people face-to-face.)

How do I decide if this therapy/therapist is for me?

When you call by phone we will discuss your challenge/objectives. During that discussion, together, we will develop an initial sense of how best to approach your challenge/objectives. You can then decide whether to progress to an initial appointment. Usually at the end of the first appointment you will know whether the proposed therapy method and the therapist are right for you.

How do I pay for therapy?

By Bank Transfer, Paypal, or Cash. All therapy is paid for in advance. If you provide notice of cancellation or postponement 7 working days prior to your appointment a full refund less transaction charges will be provided.

Can my health insurer pay for my therapy?

Health insurers place restrictions on what can be done and in how many sessions. If your insurer authorises payment it may be possible. Many health insurers will not authorise therapy. You should check with your insurer before calling. It will be necessary to have written confirmation from you and your insurer that they and you will cover the cost of your therapy before beginning.

How many sessions will it take?

Some executives and professionals can successfully address their challenges in just one session. More complex challenges or objectives can take many sessions.

Who will decide how many sessions I have?

You. You will know whether your challenge has been addressed or your objectives achieved. We strongly advise that you only engage with a therapist who leaves the choice of the number of sessions with you.

Can I bring someone with me?

Yes, as long as the person agrees to observe without any input. Any such session will be recorded.

Can I have therapy by Skype?

Yes. However, you need to be aware that video conferencing, and video over internet systems are far from being reliable, and your session may be interrupted for reasons beyond your control or ours. You also need to be aware that the subtlety of communication necessary for an effective therapeutic rapport can be impaired by the signal filtering that is part of all video conferencing.

Where can I have my therapy?

In Central London, or Luton. You will be given the specific address at the appropriate time.

Get an Appointment

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General Directions for Therapy in London

Address: Dr Nigel MacLennan, Soho Square, London W1D 3QL

By Tube: Either Tottenham Court Road or Leicester Square

Busses:  Oxford Street – 7, 8, 10, 25, 55, 73, 98, 176
Shaftesbury Avenue –  14, 19, 38

By Car: On street car parking spaces are rarely available. There are several national chains with car parks close to Soho Square.

General Directions for Therapy in Luton

Address: Dr Nigel MacLennan, Leagrave, Luton LU4 9AN.

By Car: Take Junction 11 of the M1 following directions to LU4 9AN

By Train: Leagrave Station (on the Brighton, St Pancras, Bedford Line)

Busses: 6, 24 from Luton

To make an appointment call Telephone Number

You will appreciate that time is best used serving clients. When you call, please expect to leave a message on voicemail.